Overview
We are looking for a dedicated and customer-oriented individual to join our Customer Service team. In this role, you will be the first point of contact for our clients, ensuring that their inquiries, concerns, and issues are addressed in a timely and professional manner. Your excellent communication and problem-solving skills will play a crucial role in maintaining customer satisfaction and loyalty.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues with patience and professionalism.
• Provide product information and assist with order tracking and returns.
• Build and maintain strong relationships with customers to foster brand loyalty.
• Process and manage customer orders and returns efficiently.
• Document customer interactions and feedback for future reference and improvements.
• Collaborate with other teams to ensure a seamless customer experience.